Went to the doctors on Monday. Needed to consult about the TMJ and perma-headache. Born to a family with skyrocketing blood pressure, I was worried that mine might be high as well. 112/72 - so stress is not causing an issue that way, but had to have some other meds increased. Great. In order to work, I need to be medicated - actually, in order to live I need to be medicated. Seratonin...
This week was the worst week of my life! I thought Wednesday was bad until Thursday, and Thursday was the worst until Friday. At this point, the work is not the challenge - the people are! Mentioned to super-boss that many staff were overwhelmed, myself included. He offered assistance, and disappeared for the week. Called me from his cell-phone late Friday afternoon. No help from him! What's new?
I have 2 departments under me. One group is transitioning to another location September 6th. The supervisor is on holidays, some staff have already moved off to new areas and these 2 women are struggling to maintain with no support. I have been taking alot of work off their plates trying to prioritize for them and arranged for members of my second department to pitch in where possible. Meltdowns from both Thurs and early Friday.
The second department has been a hotbed of political nonsense and disgruntled staff. One associate quit - last day was Friday. Others have been complaining amongst themselves about how my group has been working. Boss-man has been very clear. We are taking over aspects of their old jobs. They are not allowed to help at all. I feel like I've had my team invade a perfectly happy place causing disruption and dissent.
One woman from another area came into my office on Thursday afternoon with her boss as backup. She sat on my desk and proceeded to attack my analyst and myself. All defensive talk of a person who is extremely unhappy with the recent change. She is originally from Peru, and speaks so quickly she is difficult to understand. She seemed out of control - could not stop ranting loudly - even when I tried to mute her with my computer mouse. Some of what she said was personal and was perceived as a racial comment to my analyst. She finally ran out of steam and left. My analyst was a mess.
Friday morning, my analyst (who is my greatest asset of all my staff), came to see me and wanted to resign. She requested that the racial remark be documented. She was having a terrible time dealing with the scene of Thursday. She kept repeating "I am 48 years old and I don't need to deal with this!" Quite frankly, neither do I, but for some reason, I seem able to put aside my feelings and recognize that people who are stressed sometimes behave badly. You can't take it personally - especially if it is completely out of character for them. Compassion is necessary. The woman who 'lost it' was like Jack-Jack from the Incredibles. Innocent looking and sweet - suddenly turns into a fireball and begins hurling venom.
So, Friday was spent making apologies. I spoke with all team members, assuming responsibility for my part in creating an environment where some team members may have been working in isolation from the rest. Spoke with the head honcho of the group and assured her I would align my team more closely with the group and work to bridge the gap (chasm?) that has been created.
Someone in this scenario needed to be the grown up. Stand up and take responsibility for the state of the nation and assert their intention to address the concerns and work towards creating a more harmonious environment. While the rest of the group whined about the injustice of the situation, I stood up. Some days it feels like there are more children at work than at home!